Shipping policy

Shipping Policy

Last updated: February 18, 2026

At GetVoana, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

1. Order Processing Time

  • Orders are processed within 1–3 business days (Monday–Friday).

  • Orders are not processed or shipped on weekends or public holidays.

  • During high-demand periods, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email with tracking information.

2. Shipping Times

Estimated delivery times vary depending on your location:

  • United Kingdom: 7–14 business days

  • Europe: 7–15 business days

  • United States: 8–15 business days

  • Rest of World: 10–18 business days

Please note that delivery times are estimates and are not guaranteed.

3. Shipping Costs

Shipping fees are calculated at checkout unless otherwise stated.

We may offer free shipping promotions from time to time.

4. Delays

GetVoana is not responsible for delays caused by:

  • Postal carriers

  • Customs processing

  • Incorrect shipping information provided by the customer

  • Weather conditions or unforeseen circumstances

If your package is significantly delayed, please contact us at support@getvoana.com, and we will assist you.

5. Customs, Duties & Taxes

For international orders, customs duties, taxes, and import fees may apply depending on your country.

These charges are the responsibility of the customer and are not included in our product prices or shipping fees.

6. Incorrect Address

Please ensure your shipping address is correct before completing your order.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the package.

7. Lost or Stolen Packages

If tracking shows that your order has been delivered but you have not received it:

  • Please check with neighbors or your local postal office.

  • Contact the carrier directly for further assistance.

GetVoana is not responsible for lost or stolen packages confirmed as delivered by the carrier.

8. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery at support@getvoana.com and include clear photos of the item and packaging.

We will review the issue and arrange a replacement or refund where appropriate.