Terms of service
TERMS OF SERVICE
Last Updated: February 20, 2026
This website is operated by Voana LLC (“VOANA,” “we,” “us,” or “our”). By accessing or using our website, purchasing products, or interacting with any services provided by VOANA (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”).
If you do not agree to these Terms, you may not access the website or use our Services.
1. Eligibility & Online Store Terms
By using this site, you represent that:
-
You are at least the age of majority in your state or country of residence.
-
You will not use our products for any illegal or unauthorized purpose.
-
You will not violate any applicable laws or regulations.
-
You will not transmit viruses, malicious code, or destructive technology.
We reserve the right to terminate access to our Services for violations of these Terms.
2. General Conditions
We reserve the right to refuse service to anyone at any time for any lawful reason.
You understand that:
-
Non-payment information may be transferred unencrypted across networks.
-
Payment information is encrypted during transmission.
You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written consent.
3. Products & Pricing
Certain products may:
-
Be available exclusively online
-
Have limited quantities
-
Be discontinued at any time
We reserve the right to:
-
Limit sales to any person, geographic region, or jurisdiction
-
Limit quantities purchased per order, household, or customer
-
Refuse or cancel orders at our discretion
-
Modify pricing or product descriptions without notice
We attempt to display product colors and images accurately but cannot guarantee exact display accuracy across devices.
4. Order Acceptance & Billing
We reserve the right to refuse or cancel any order, including suspected reseller, distributor, or bulk-purchasing activity.
You agree to provide current, complete, and accurate account and billing information. Failure to do so may result in order cancellation.
5. Shipping & Risk of Loss
Delivery timeframes are estimates only and are not guaranteed.
VOANA is not responsible for delays caused by carriers, customs, weather, or unforeseen circumstances.
Risk of loss and title transfer to you upon our delivery of the product to the carrier.
6. Returns & Refunds
Returns are governed by our separate Return & Refund Policy, which is incorporated into these Terms by reference.
7. Intellectual Property
All content on this website — including text, graphics, logos, images, product names, branding, designs, and software — is the exclusive property of Voana LLC and is protected by intellectual property laws.
Unauthorized use is strictly prohibited.
8. User Submissions & Feedback
If you submit reviews, comments, suggestions, or other materials:
-
You grant VOANA a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, publish, and distribute such content.
-
You represent that your submissions do not violate any third-party rights.
-
We reserve the right to remove content at our discretion.
9. Prohibited Uses
You may not use the site:
-
For unlawful purposes
-
To infringe intellectual property rights
-
To harass, defame, or discriminate
-
To upload malicious code
-
To scrape, data mine, or automate access
-
To purchase products for unauthorized resale
-
To use VOANA as a fulfillment intermediary for third-party sales
Violation may result in termination of access.
10. Third-Party Links & Tools
Our site may contain links to third-party websites or tools. We are not responsible for their content, accuracy, or practices.
Your use of third-party services is at your own risk.
11. Disclaimer of Warranties
The Service and all products are provided “as is” and “as available” without warranties of any kind, express or implied, including:
-
Merchantability
-
Fitness for a particular purpose
-
Non-infringement
We do not guarantee uninterrupted or error-free service.
Some jurisdictions do not allow certain warranty exclusions; in such cases, liability is limited to the fullest extent permitted by law.
12. Limitation of Liability
To the maximum extent permitted by law:
Voana LLC and its officers, employees, affiliates, and agents shall not be liable for any indirect, incidental, punitive, special, or consequential damages, including lost profits, lost data, or replacement costs.
Our total liability for any claim shall not exceed the amount paid by you for the product giving rise to the claim.
13. Indemnification
You agree to indemnify and hold harmless Voana LLC from any claim, demand, or damages arising from:
-
Your breach of these Terms
-
Your violation of law
-
Your infringement of third-party rights
14. Force Majeure
We are not liable for failure or delay in performance due to causes beyond our reasonable control, including natural disasters, supply chain disruptions, carrier delays, labor disputes, government actions, or system failures.
15. Severability
If any provision of these Terms is deemed unlawful or unenforceable, the remaining provisions shall remain in full force.
16. Termination
These Terms remain effective unless terminated by you or VOANA.
We may terminate access without notice if you violate these Terms.
17. Entire Agreement
These Terms, together with our policies referenced herein, constitute the entire agreement between you and Voana LLC.
18. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to conflict of law principles.
19. Changes to Terms
We reserve the right to update or modify these Terms at any time. Continued use of the site after changes constitutes acceptance.
20. Contact Information
Questions regarding these Terms should be directed to:
